Empowering Veterinary Front Office Teams Through the Human-Animal Bond
This on-demand webinar will feature a conversation with Debbie Boone, BS, CVPM, sharing her expertise on the critical role the human-animal bond plays in veterinary practices, particularly at the front office level. Veterinary front office staff are often the first point of contact for pet owners and play a pivotal role in shaping the client experience. This webinar will highlight the importance of empathy, active listening, and clear communication in helping pet owners feel understood and supported. By recognizing the emotional connections clients have with their pets, front office teams will Free on-demand veterinary education from the IDEXX Learning Center public catalogue.
